Privacy policy
PRIVACY POLICY (GDPR)
Last Updated: 21/10/2024
This Privacy Policy aims to formalize our commitment to respecting the privacy of users of the website http://www.lisslingerie.com (the "Site") operated by MHB ECOM.
The Privacy Policy and the Terms and Conditions of Sale of the Site form a contractual set. All capitalized terms not defined in this Privacy Policy are defined in the Terms and Conditions of Sale.
As part of the provision of our Site, we process your personal data in compliance with Regulation (EU) 2016/679 of 27 April 2016 (the "General Data Protection Regulation" or "GDPR") and under the conditions set out below.
Personal data refers to any information relating to an identified or identifiable individual. We collect and process personal data as part of providing our Services or communicating about these Services exclusively in strict compliance with the GDPR.
We collect only relevant and limited personal data that is necessary for the purposes for which it is processed. Therefore, you will never be asked to provide sensitive personal data such as your racial or ethnic origins, political, philosophical, or religious opinions.
By registering on the Site, you authorize us to process your personal data in accordance with the Privacy Policy. If you do not agree with the terms of this Privacy Policy, please refrain from using the Site and the Services.
- When do we collect your personal data, and what data is collected? We may collect and store your personal data in the following cases:
- Browsing the Site;
- Creating an account, online payment, placing an order, subscribing to a newsletter;
- Contacting us (customer service).
We use your personal data to enable the implementation and management of the Services on the Site and to respond to your specific requests. We also use your personal data to operate and improve our Services, our Site, and our approach. This information is used solely by us and allows us to better adapt our Services to your expectations.
If you have decided to receive emails and messages from us when creating your Account, you will receive electronic and alphanumeric messages about our products and promotions. We will use the personal data you provided during your registration. You can unsubscribe from these emails at any time.
1.1 Browsing the Site
Connection data. Every time you connect to our Site, we collect personal data such as your IP address and the MAC address of your computer, the date and time of connection, as well as information about the browser you are using.
Navigation data. We also collect information that allows us to identify how you access the Site, which pages are viewed, and for how long. In this context, we may use Cookies.
1.2 Creating an Account
Access to some of our Services may require prior account creation. In this case, you will be asked to provide certain personal data during the creation of your Account, such as your first and last names, postal address, email address, and phone number.
1.3 Payment
Some of the Services available may be chargeable. To this end, you agree that we may use external service providers who may collect personal data in order to allow the proper functioning of credit card payment services or other payment methods and, if applicable, product or service delivery.
To process your purchase, you will need to provide your billing information as well as your payment details, including your credit card number, expiration date, security code, and cardholder's name in case of payment by credit card.
You may also be asked to provide your telecom operator's name, your mobile phone model, and a valid mobile phone number in order to provide purchase instructions directly via your mobile phone.
We keep the details of your payments and purchases you make. The transaction details are stored either in our systems or with the external provider. This storage is carried out for internal purposes, particularly for accounting, compliance, and legal purposes in accordance with section 5 of this Privacy Policy.
1.4 Subscribing to Our Newsletter
When creating your Account, you may give your prior consent to receiving our newsletters regarding news, new products, services, and promotions related to the Services.
You may also directly consent to receive our newsletters by providing your email address in the spaces provided for this purpose on the Site.
In any case, you have the right to withdraw your consent to receive such newsletters at any time and free of charge.
1.5 Contacts
To follow up on requests you may make to our Customer Service and to confirm information about you, we may use your first and last names, email address, and phone number.
- How do we protect your personal data?
We have implemented technical and organizational security measures to ensure the security, integrity, and confidentiality of all your personal data in order to prevent them from being altered, damaged, or accessed by unauthorized third parties. We ensure an appropriate level of security given the state of the art, implementation costs, and the nature, scope, context, and purposes of the processing as well as the risks and their likelihood.
However, it is specified that no security measure is infallible, and we cannot guarantee absolute security for your personal data.
In addition, it is your responsibility to ensure the confidentiality of the password that allows you to access your Account. Do not share this information with anyone. If you share your computer, do not forget to log out before leaving a Service.
- When do we share your personal data?
3.1 Sharing your personal data with third-party companies
While browsing the Site, your personal data may be transmitted to external service providers. These third parties provide a service on our behalf and in our name to ensure the proper functioning of credit card payments and other Services.
Personal data may be transferred to countries outside the European Union in order to fulfill your order.
In accordance with the GDPR, all transfers of personal data to a country outside the European Union and/or not offering a level of protection considered sufficient by the European Commission are subject to cross-border flow agreements in compliance with the standard contractual clauses set out by the European Commission.
Other personal data transfers may be made to the United States and are governed by the EU-U.S. Privacy Shield. Click here for more information.
Unless a third party asks you to accept their own Privacy Policy and terms of use, the third-party companies that have received your personal data have agreed to process your personal data solely for the implementation of our Services.
We will never share your personal data with third-party companies for marketing and/or commercial purposes without your prior consent.
3.2 Sharing with Authorities
We may be required to disclose your personal data to administrative or judicial authorities when their disclosure is necessary to identify, apprehend, or prosecute any individual likely to cause harm to our rights, any other user, or a third party. We may also be legally required to disclose your personal data, and in such a case, we cannot oppose this.
- How long do we retain your personal data?
We will retain your personal data for a period of 5 years. This period allows us enough time to process your order and handle return or refund requests beyond the period of the legal guarantee of conformity.
The legal basis for processing is the user's consent or the execution of the sales contract.
- Cookies: how do we use them?
5.1 What is a cookie?
A cookie is a text file that can be placed on a terminal when an online service is accessed with a web browser. A cookie file allows its issuer, during its validity period, to recognize the relevant terminal each time it accesses digital content containing cookies from the same issuer.
In any case, cookies placed on your browsing terminal with your consent are destroyed 13 months after being placed on your terminal.
5.2 What are the purposes of the cookies issued on our Site?
The cookies we issue allow us to:
- Establish statistics and traffic volumes and usage of various elements comprising our Site (sections and content visited, path taken) to improve the interest and ergonomics of the Site and, where appropriate, our products and services;
- Adapt the presentation of our Site to your terminal's display preferences (language used, display resolution, operating system used, etc.) during your visits to our Site, based on the hardware and software for viewing or reading your terminal contains;
- Memorize information related to a form you have filled out on our Site (registration or access to your account) or products, services, or information you have selected on our Site (subscribed service, order basket content, etc.);
- Allow you to access reserved and personal areas of our Site, such as your Account, using identifiers or data you have previously entrusted to us, and to implement security measures, for example, when you are asked to log in again to content or a service after a certain period.
During your browsing on the Site, cookies from social networks may be generated, particularly through share buttons that collect personal data.
When you first visit the Site, a cookie banner will appear on the homepage. A clickable link allows you to learn more about the purpose and operation of cookies and redirects to this Privacy Policy. Continuing to browse another page of the site or selecting an element of the Site (in particular: image, text, link, etc.) constitutes your acceptance of the cookies being placed on your computer.
5.3 How can you control the cookies used?
You can configure your web browser at any time to ensure that cookies are saved on your terminal or, on the contrary, rejected (either systematically or based on the issuer). You can also configure your web browser so that you are prompted to accept or reject cookies before a cookie is saved on your terminal.
Please note: any settings are likely to change your browsing experience on the Internet and your access conditions to certain services requiring the use of cookies. We disclaim any responsibility for the consequences related to the degraded operation of our services resulting from the inability to save or consult cookies necessary for their functioning and that you have rejected or deleted. This would be the case if you were attempting to access our content or services that require you to identify yourself. It would also be the case if we (or our service providers) were unable to recognize, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings, or the country from which your terminal appears to be connected to the Internet.
5.4 How to configure your browser?
For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your cookie preferences. Below, you will find information on how to manage cookies for the main browsers.
-
Internet Explorer / Edge
Click on Tools, then Internet Options. Under the General tab, under Browsing History, click on Settings. Click on the View Files button. -
Firefox
Go to the browser's Tools tab, then select the Options menu. In the window that appears, choose Privacy and click Show Cookies. -
Safari
Access Preferences via the menu (Safari > Preferences), then click on Privacy. -
Google Chrome
Access Settings via the button to the right of the URL bar or via the menu (Chrome > Preferences). Select Advanced Settings, then Content Settings, and finally Cookies.
For more information on cookies, you can visit the website of the CNIL (French Data Protection Authority).
6. What are your rights?
You are the sole individual who provided the personal data we possess through the Site. You have rights regarding your personal data. In accordance with the regulations on the protection of personal data, in particular Articles 15 to 22 of the GDPR, and after proving your identity, you have the right to request access to the personal data concerning you, to rectify or delete it.
Additionally, within the limits set by law, you also have the right to object to the processing, limit it, decide the fate of your data after death, withdraw your consent at any time, and the right to data portability of the personal data you provided.
You can contact our Data Protection Officer to exercise your rights at the following email address: mhb.market4u@gmail.com or at the following postal address: 162 rue des Rabats, 92160 ANTONY, France.
7. Can we modify the Privacy Policy?
We reserve the right to modify the Privacy Policy at any time. Therefore, we recommend that you review it regularly. In case of modification, we will post these changes on this page and in the places we deem appropriate based on the subject and importance of the changes made.
Your use of the Site after any modification means that you accept these changes. If you do not agree with certain substantial modifications made to this Privacy Policy, you must stop using the Site.
Please note that you can contact the CNIL directly on the CNIL website or by mail at the following address: Commission Nationale de l'Informatique et des Libertés (CNIL), 3 Place de Fontenoy - TSA 80715 75334 PARIS CEDEX 07.